Returns, cancellation and refunds

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us shall be refunded if we terminate the service.

Ready To Wear

Ready to wear non custom items may be returned for a refund within 14 days of receipt. These must be returned via a tracked, insured service paid for by the buyer. The buyer must notify us in writing before this period of the intended return. Items outside of this period will not be eligible for a refund. They must be returned in the original and unused condition.

Shoes Made To Order or Custom Made

Fitting and sizing

We shall not be responsible for shoes not fitting as we offer a try on service and no refunds will be given.

Design Approval

Once the design is approved no responsibility will be taken by Shoes By Haze or refund given if the customer changes their mind or decides they don't like the shoes.

Minimum 14 days notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. If you decided to cancel your order then 50% of the total cost will be charged up until the mock design process has started. After this time no refund will be issued. If you cancel during your delivery month but the mock design has not been started, 75% of the total cost will be charged.

Customers must notify us within 24 hours of receiving their order about any damage, fault or problems. After this time we do not except any reponsibility.
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